Manifold — Live Demo

Northvale Auto Service

Live demo of the Manifold dashboard — synthetic data for an independent shop. Use code 1234 to enter.

Confidential — Manifold

People / Spring 2026

CUSTOMERS · OUTREACH · LOYALTY
TodayMay 13
YesterdayMay 12
Last 7 daysMay 7 → May 13
Last 14 daysApr 30 → May 13
Last 30 daysApr 14 → May 13
This monthMay 1 → May 13
Last monthApr 2026
This quarterQ2 2026
Last quarterQ1 2026
Last 3 monthsFeb 14 → May 13
This yearYTD
Last year2025
CustomFeb 1, 2026 → May 13, 2026
Active customers
245
in this period
Declined revenue
$139,348
126 jobs · 92% uncontacted
At-risk regulars
8
$71,273 recoverable
Avg revenue / customer
$1,990
across 245 customers
Declined work
92% have never been followed up. Click any row to see exactly what they turned down.
$139,348126 JOBS · 45 CUSTOMERS · 92% NEVER CALLED BACK
Every name below is a customer who came in, got a recommendation, and walked. Click any row to see what they turned down.
Customer
Jobs declined
Date range
Amount
Call
Customer profile
First seen (Mitchell1)Aug 05, 2016
Tenure9.5 years
Historical visits47 (12-yr history)
Historical parts spend$22,629
Email
Phones on file(555) 346-5339
All declined items (5)
  • Replace Front Brake Pads & Rotors May 03, 2026 · $2,149
  • Replace Cabin Filter Apr 08, 2026 · $1,737
  • Replace Thermostat Mar 12, 2026 · $966
  • Tire Rotation & Balance Feb 05, 2026 · $679
  • AC Recharge & Diagnosis [Customer says will come back] Mar 05, 2026 · $568
Customer profile
First seen (Mitchell1)Oct 18, 2014
Tenure11.3 years
Historical visits37 (12-yr history)
Historical parts spend$9,394
Emailcarlos.schmidt@icloud.com
Phones on file(555) 251-8811
All declined items (5)
  • Replace Radiator Mar 09, 2026 · $2,158
  • O2 Sensor Replacement Mar 30, 2026 · $1,745
  • Replace Transmission Mount [Wants 2nd opinion] Apr 20, 2026 · $1,032
  • TPMS Sensor Replacement Apr 22, 2026 · $759
  • Replace Set of 4 Tires Mar 16, 2026 · $340
Customer profile
First seen (Mitchell1)Aug 03, 2025
Tenure0.5 years
Historical visits1 (12-yr history)
Historical parts spend$5,558
Emailryan.hartman@icloud.com
Phones on file(555) 758-1590
All declined items (5)
  • Wheel Alignment Feb 02, 2026 · $1,774
  • Replace Cabin Filter Mar 20, 2026 · $1,384
  • Replace Radiator [Wants 2nd opinion] Apr 29, 2026 · $1,190
  • Replace Rear Shocks [Wants 2nd opinion] Mar 13, 2026 · $1,165
  • Replace Catalytic Converter Apr 24, 2026 · $301
Customer profile
First seen (Mitchell1)No history
TenureLess than 1 year
Historical visits0 (12-yr history)
Historical parts spend$0
Email
Phones on file(555) 519-6395
All declined items (5)
  • O2 Sensor Replacement Apr 10, 2026 · $1,931
  • Replace Thermostat May 02, 2026 · $1,207
  • Replace Timing Belt Feb 02, 2026 · $1,119
  • Replace Front Struts [Customer says will come back] Apr 25, 2026 · $771
  • TPMS Sensor Replacement Apr 26, 2026 · $728
Customer profile
First seen (Mitchell1)No history
TenureLess than 1 year
Historical visits0 (12-yr history)
Historical parts spend$0
Email
Phones on file(555) 659-9883
All declined items (4)
  • Replace Rear Brake Pads Feb 19, 2026 · $2,097
  • Muffler Replacement Feb 11, 2026 · $1,711
  • Brake Caliper Service Feb 15, 2026 · $1,581
  • Trans Filter Replacement Mar 02, 2026 · $271
Customer profile
First seen (Mitchell1)No history
TenureLess than 1 year
Historical visits0 (12-yr history)
Historical parts spend$0
Email
Phones on file(555) 334-4387
All declined items (5)
  • Transmission Fluid Flush Feb 26, 2026 · $1,944
  • Replace Set of 4 Tires [Wants 2nd opinion] Apr 05, 2026 · $1,239
  • Replace Front Struts Feb 09, 2026 · $1,237
  • Replace Transmission Mount Apr 24, 2026 · $832
  • AC Recharge & Diagnosis Apr 15, 2026 · $379
Customer profile
First seen (Mitchell1)No history
TenureLess than 1 year
Historical visits0 (12-yr history)
Historical parts spend$0
Email
Phones on file(555) 868-3270
All declined items (4)
  • Replace Cabin Filter Feb 19, 2026 · $1,654
  • Brake Fluid Flush [Wants 2nd opinion] Apr 26, 2026 · $1,358
  • Replace Radiator May 08, 2026 · $1,284
  • AC Recharge & Diagnosis [Wants 2nd opinion] May 06, 2026 · $850
Customer profile
First seen (Mitchell1)Sep 09, 2023
Tenure2.4 years
Historical visits15 (12-yr history)
Historical parts spend$16,459
Emailtiffany.hartman@yahoo.com
Phones on file(555) 648-9479
All declined items (3)
  • AC Recharge & Diagnosis [Wants 2nd opinion] May 01, 2026 · $2,138
  • TPMS Sensor Replacement Apr 10, 2026 · $1,472
  • Trans Filter Replacement [Wants 2nd opinion] Apr 23, 2026 · $1,455
Customer profile
First seen (Mitchell1)No history
TenureLess than 1 year
Historical visits0 (12-yr history)
Historical parts spend$0
Email
Phones on file(555) 794-9869
All declined items (4)
  • Replace Rear Brake Pads [Customer says will come back] Feb 11, 2026 · $1,505
  • Replace Cabin Filter Apr 17, 2026 · $1,440
  • Brake Caliper Service Mar 26, 2026 · $1,307
  • Brake Caliper Service May 03, 2026 · $626
Customer profile
First seen (Mitchell1)No history
TenureLess than 1 year
Historical visits0 (12-yr history)
Historical parts spend$0
Email
Phones on file(555) 407-3262
All declined items (3)
  • Brake Caliper Service Feb 28, 2026 · $2,168
  • Brake Caliper Service [Wants 2nd opinion] Apr 07, 2026 · $2,037
  • Transmission Service Mar 18, 2026 · $256
Customer profile
First seen (Mitchell1)No history
TenureLess than 1 year
Historical visits0 (12-yr history)
Historical parts spend$0
Emailpeter.ingram@hotmail.com
Phones on file(555) 898-9797
All declined items (3)
  • Replace Radiator Mar 29, 2026 · $1,670
  • Transmission Service Mar 22, 2026 · $1,503
  • Transmission Fluid Flush Feb 22, 2026 · $1,244
Customer profile
First seen (Mitchell1)Nov 21, 2020
Tenure5.2 years
Historical visits37 (12-yr history)
Historical parts spend$37,606
Emailbrandon.ortega@outlook.com
Phones on file(555) 434-1525
All declined items (3)
  • Replace Cabin Filter Mar 15, 2026 · $1,779
  • Tire Rotation & Balance Apr 05, 2026 · $1,767
  • Transmission Service Mar 23, 2026 · $718
Top customers by revenue
245 active

Individual Visits

DateInvoiceVehicleLaborPartsTotal
2026-05-09#85812020 Tesla Model Y Long Range$841$980$1,897
2026-04-30#87302020 Tesla Model 3 Long Range$1,058$733$1,873
2026-04-20#86812018 Volkswagen Jetta SE$1,178$765$2,013
2026-04-13#84232021 Honda CR-V EX$1,129$822$1,992
2026-04-03#85882018 Volvo XC60 T5 Momentum$1,151$721$1,907
2026-03-15#83592018 GMC Sierra 1500 SLT$992$619$1,659
2026-03-13#82502019 BMW 3 Series 330i$866$892$1,786
2026-03-12#89172018 Volvo XC60 T5 Momentum$999$990$2,003
2026-02-22#80512021 Honda CR-V EX$935$968$1,956
2026-02-17#80552020 Toyota Camry SE$999$880$1,890
2026-02-17#84662016 Subaru Outback 2.5i Limited$1,138$979$2,163
2026-02-17#83332017 Land Rover Range Rover Sport SE$851$937$1,868
2026-02-12#86442015 Mazda 3 Touring$967$892$1,948
2026-02-02#85622017 Chevrolet Camaro SS$1,035$648$1,738

Individual Visits

DateInvoiceVehicleLaborPartsTotal
2026-05-12#84342015 Ford Mustang GT$656$475$1,177
2026-05-08#82982018 Honda Civic LX$617$484$1,146
2026-05-06#83332016 Lincoln MKC Reserve$635$361$1,056
2026-05-03#81772018 Infiniti Q50 Sport$539$433$993
2026-04-18#83352018 Nissan Altima 2.5 SV$601$469$1,153
2026-04-14#80792019 Dodge Ram 1500 Big Horn$570$389$1,025
2026-04-13#80712018 Nissan Altima 2.5 SV$632$375$1,103
2026-04-05#89242017 Ford F-150 XLT$468$519$1,075
2026-04-02#88602020 Ford Escape SE$490$422$1,004
2026-03-28#85222016 Lexus RX 350$669$466$1,197
2026-03-26#80112015 Honda Accord Sport$512$531$1,056
2026-03-24#89912020 Ford Escape SE$639$350$1,078
2026-03-22#83242017 Chevrolet Camaro SS$577$380$1,025
2026-03-16#84452016 Toyota Tacoma TRD Sport$630$468$1,176
2026-03-11#89592016 Lincoln MKC Reserve$626$488$1,205
2026-03-09#83252020 Toyota Camry SE$500$493$1,033
2026-03-03#80672017 Chevrolet Camaro SS$502$371$922
2026-02-18#89152016 Subaru Outback 2.5i Limited$478$516$1,081
2026-02-10#89982020 Toyota Camry SE$480$534$1,080
2026-02-07#88812018 Honda Civic LX$605$520$1,161

Individual Visits

DateInvoiceVehicleLaborPartsTotal
2026-05-06#86272021 Honda CR-V EX$526$399$983
2026-05-05#84762018 Jaguar XF Premium$584$486$1,148
2026-05-05#85862016 Lincoln MKC Reserve$443$417$917
2026-05-01#83512017 Kia Sorento LX$487$450$1,023
2026-04-17#88012015 Honda Accord Sport$521$366$904
2026-04-15#84202019 Porsche Macan$557$340$948
2026-04-15#80532016 Lexus RX 350$402$345$830
2026-04-12#80072020 Tesla Model 3 Long Range$467$338$847
2026-04-11#87212016 Lincoln MKC Reserve$463$485$1,006
2026-04-08#86452016 Subaru Outback 2.5i Limited$494$413$932
2026-04-02#88172016 Lincoln MKC Reserve$535$376$1,008
2026-03-25#82152018 Infiniti Q50 Sport$438$380$882
2026-03-20#87472019 Chevrolet Silverado 1500 LT$505$482$995
2026-03-10#83112020 Mercedes-Benz C-Class C 300$424$430$914
2026-03-08#81782019 BMW 3 Series 330i$560$296$867
2026-02-17#86302017 Land Rover Range Rover Sport SE$407$447$879
2026-02-11#87702015 Honda Accord Sport$508$455$1,047
2026-02-07#89272019 Dodge Ram 1500 Big Horn$496$296$838
2026-02-07#80842020 Mercedes-Benz C-Class C 300$550$416$995

Individual Visits

DateInvoiceVehicleLaborPartsTotal
2026-05-07#83452017 Kia Sorento LX$1,061$810$1,891
2026-04-28#80692018 Hyundai Elantra SEL$898$586$1,485
2026-04-10#81482020 Subaru Forester Premium$923$856$1,827
2026-04-09#86942015 Mazda 3 Touring$781$942$1,767
2026-03-18#82762015 Mazda 3 Touring$1,013$835$1,875
2026-03-13#86522018 Jaguar XF Premium$1,041$598$1,731
2026-03-07#86912018 Nissan Altima 2.5 SV$875$809$1,730
2026-02-22#87702018 Volvo XC60 T5 Momentum$931$699$1,704

Individual Visits

DateInvoiceVehicleLaborPartsTotal
2026-05-04#80582020 Mercedes-Benz C-Class C 300$851$580$1,493
2026-04-27#80632018 GMC Sierra 1500 SLT$853$862$1,743
2026-04-18#81222016 Toyota Tacoma TRD Sport$1,115$808$1,995
2026-02-24#89582019 Chevrolet Silverado 1500 LT$1,019$663$1,729
2026-02-12#85792015 Ford Mustang GT$805$815$1,710
2026-02-10#89252018 Volvo XC60 T5 Momentum$1,105$672$1,819
2026-02-02#82242019 Buick Enclave Essence$793$606$1,444

Individual Visits

DateInvoiceVehicleLaborPartsTotal
2026-04-24#80742018 Nissan Altima 2.5 SV$763$581$1,354
2026-04-11#84932020 Subaru Forester Premium$525$643$1,250
2026-04-03#80712015 Mazda 3 Touring$630$584$1,295
2026-03-21#82712018 Infiniti Q50 Sport$611$409$1,116
2026-03-15#85022017 Cadillac XT5 Luxury$675$528$1,297
2026-02-23#84022020 Tesla Model 3 Long Range$542$650$1,212
2026-02-23#86282019 Porsche Macan$553$535$1,131
2026-02-20#87162018 Honda Civic LX$769$567$1,363
2026-02-10#85092016 Lincoln MKC Reserve$715$597$1,314

Individual Visits

DateInvoiceVehicleLaborPartsTotal
2026-03-24#85472017 Ford F-150 XLT$1,370$1,280$2,658
2026-03-16#82072016 Subaru Outback 2.5i Limited$1,479$1,176$2,684
2026-02-23#87122019 Genesis G70 3.3T Sport$1,061$981$2,061
2026-02-16#83102016 Lincoln MKC Reserve$1,319$1,297$2,649

Individual Visits

DateInvoiceVehicleLaborPartsTotal
2026-05-12#85352019 Toyota RAV4 XLE$922$656$1,643
2026-04-10#83452020 Tesla Model 3 Long Range$1,137$581$1,752
2026-03-29#86072019 Jeep Grand Cherokee Limited$820$649$1,541
2026-03-22#86472018 Nissan Altima 2.5 SV$1,008$713$1,729
2026-03-03#85112019 Porsche Macan$916$879$1,859

Individual Visits

DateInvoiceVehicleLaborPartsTotal
2026-05-06#86332015 Honda Accord Sport$713$435$1,239
2026-03-31#80372020 Tesla Model Y Long Range$616$596$1,304
2026-03-12#88372018 Nissan Altima 2.5 SV$704$479$1,242
2026-02-26#84112015 Mazda 3 Touring$670$669$1,413
2026-02-14#88232019 Chevrolet Silverado 1500 LT$716$659$1,397
2026-02-06#80512017 Kia Sorento LX$774$467$1,259

Individual Visits

DateInvoiceVehicleLaborPartsTotal
2026-05-13#81232016 Toyota Tacoma TRD Sport$626$474$1,133
2026-04-22#80822017 Chevrolet Camaro SS$538$375$1,001
2026-03-29#88672017 Kia Sorento LX$662$349$1,021
2026-03-14#88562019 Chevrolet Silverado 1500 LT$674$470$1,157
2026-03-09#81292019 Buick Enclave Essence$610$519$1,176
2026-03-08#81682015 Honda Accord Sport$624$378$1,039
2026-02-01#89082018 Honda Civic LX$493$360$918
At-risk regulars past their cadence
8 customers · $71,273 LTV

Status

Last visit:Nov 27, 2025
Overdue by:90 days past pattern
Severity:High-Overdue
Declined work:$4,106 (3 jobs)

Declined Work

DateItemValue
May 11, 2026Tire Rotation & Balance$1,973
Apr 19, 2026Exhaust Manifold Repair$1,615
Feb 03, 2026Replace AC Compressor$518

Status

Last visit:Feb 09, 2026
Overdue by:20 days past pattern
Severity:Overdue
Declined work:$6,100 (5 jobs)

Declined Work

DateItemValue
May 03, 2026Replace Front Brake Pads & Rotors$2,149
Apr 08, 2026Replace Cabin Filter$1,737
Mar 12, 2026Replace Thermostat$966
Feb 05, 2026Tire Rotation & Balance$679
Mar 05, 2026AC Recharge & Diagnosis$568

Status

Last visit:Oct 26, 2025
Overdue by:79 days past pattern
Severity:High-Overdue
Declined work:$2,889 (3 jobs)

Declined Work

DateItemValue
May 09, 2026Replace Front Brake Pads & Rotors$1,237
Feb 20, 2026Replace Engine Mount$1,013
Feb 12, 2026Replace Cabin Filter$639

Status

Last visit:Dec 24, 2025
Overdue by:57 days past pattern
Severity:Overdue
Declined work:$2,747 (3 jobs)

Declined Work

DateItemValue
Feb 25, 2026Replace Water Pump$1,287
Apr 30, 2026Valve Cover Gasket Replacement$1,261
Mar 28, 2026Replace AC Compressor$198

Status

Last visit:Dec 20, 2025
Overdue by:22 days past pattern
Severity:Overdue
Declined work:$3,385 (5 jobs)

Declined Work

DateItemValue
Apr 22, 2026Cooling System Flush$1,143
Mar 19, 2026Replace Cabin Filter$856
Apr 13, 2026O2 Sensor Replacement$786
Feb 21, 2026Brake Fluid Flush$380
Feb 16, 2026Replace Engine Mount$220

Status

Last visit:Jan 29, 2026
Overdue by:15 days past pattern
Severity:Overdue
Declined work:$2,678 (2 jobs)

Declined Work

DateItemValue
Apr 02, 2026Replace Front Struts$2,072
Mar 23, 2026Replace Timing Belt$605

Status

Last visit:Jan 18, 2026
Overdue by:36 days past pattern
Severity:Overdue

Status

Last visit:Nov 04, 2025
Overdue by:52 days past pattern
Severity:Overdue
Declined work:$1,113 (2 jobs)

Declined Work

DateItemValue
May 06, 2026Tire Rotation & Balance$576
Apr 05, 2026AC Recharge & Diagnosis$537
Top vehicles
Vehicles by revenue. Click any row to see service history.
Vehicle Customer Revenue ROs
2019 Genesis G70 3.3T Sport Cynthia Olsen $28,312 14
2020 Acura MDX Technology Megan Rodriguez $18,602 19

Service History

DateInvoiceLaborPartsTotal
2026-03-26#8011$512$531$1,056
2019 Toyota RAV4 XLE Daniel Lawson $15,521 8
2016 Lexus RX 350 Patrick Jackson $13,232 7
2016 Toyota Tacoma TRD Sport Brandon Ortega $9,919 7
2019 Buick Enclave Essence Margaret Hartman $9,457 4
2016 Lexus RX 350 Jason Ingram $9,264 3

Service History

DateInvoiceLaborPartsTotal
2026-02-06#8051$774$467$1,259
2018 Hyundai Elantra SEL Joseph Lawson $7,922 7
2019 Buick Enclave Essence Karen Zimmerman $7,178 5
2019 Buick Enclave Essence Tiffany Hartman $5,650 2

Service History

DateInvoiceLaborPartsTotal
2026-05-01#8012$841$597$1,493
2018 Infiniti Q50 Sport Carlos Ito $4,475 2
2020 Subaru Forester Premium Nathan Lindberg $4,271 3
New vs returning
Monthly split. High % new = strong acquisition. High % returning = strong retention.
Month New customers New revenue Returning Returning revenue % new
Feb 2026 14 $35,177 42 $96,482 25.0%
Mar 2026 15 $37,080 45 $104,331 25.0%
Apr 2026 16 $40,054 46 $106,234 25.8%
May 2026 7 $16,908 22 $51,360 24.1%
Customer loyalty
127 active loyal customers — matched against 12-year Mitchell1 history (back to Jan 01, 2014).
Tenure bucket Customers Revenue (in period) % of total Avg / customer
10+ years core 39 $44,311 24.0% $11,078
5–10 years stable 39 $51,311 27.8% $12,828
2–5 years growing 49 $49,586 26.9% $9,917
Less than 2 years new 117 $39,308 21.3% $4,368